Kenyan citizens wishing to contest their Social Health Authority (SHA) contribution assessments
can now utilize a streamlined mobile procedure to file their appeals.
The Social Health Authority announced on May 26 that individuals with concerns about
their contribution calculations can initiate an appeal process by dialing *147#
and navigating through the system instructions.
According to officials, this procedure aims to provide a rapid and accessible method
for members, aligning with broader initiatives to enhance the government’s healthcare
service delivery.
Users should select the “Kenyan Citizen” option, input their National ID number,
choose the “Contributions Appeal” selection, and then adhere to the subsequent
guidelines presented on screen.
This appeal mechanism is intended to support Kenyans whose monthly contribution
amounts do not correspond with their actual income or financial situations.
The initiative follows concerns raised by informal sector workers and low-income
individuals regarding the affordability and calculation methods of these deductions.
In response, SHA has been promoting the use of digital platforms and USSD services
to allow members to seek clarification on contribution assessments without requiring
in-person visits to offices.
The authority asserts that this digital approach enhances operational efficiency
and improves nationwide access to healthcare services.
It should be noted, however, that the appeal process does not aim to modify or
eliminate the mandatory 2.75 percent monthly contribution deducted from employees’
gross salaries under the SHA framework.
Rather, the procedure is designed to handle instances where contributors disagree
with their income assessment, classification, or
This clarification emerges as the government continues working to integrate all
Kenyans into affordable medical insurance programs.
To guarantee universal access to the medical scheme, the government has encouraged
all Kenyans, especially those without employment, to utilize the “Lipa Pole Pole”
payment option for their contributions.