Huduma Kenya has confirmed that its GPO Huduma Centre in Nairobi’s Central Business District is experiencing disruptions impacting essential services.
According to a notice issued on April 20, the disruption affects not only the GPO branch but also the Huduma Contact and Tele-Counselling Centre.
The impacted service locations include Huduma Contact, the Tele-Counselling Centre, and the Huduma Centre GPO, which daily serve numerous citizens accessing government services throughout Nairobi and other areas covered by the Huduma Kenya network.
Huduma Kenya stated, “We wish to inform our valued customers that services at our Huduma Contact and Tele-Counselling Centre, Huduma Centre GPO, and various other Huduma Centres are facing intermittent disruptions.”
The GPO Huduma Centre functions as the main headquarters of Huduma Kenya, leading all 59 services provided through Huduma Centres nationwide.
As the disruption impacts the central hub of Huduma Centres across the nation, several key services are affected, including delayed processing of national ID cards for new applications, replacements, and collection, impacting citizens who require IDs for essential transactions.
Furthermore, passport application services and document verification processes may experience interruptions, potentially delaying travel arrangements, employment applications, and international commitments that depend on prompt issuance and validation of official travel documents.
Business registration, licensing, and renewal services provided via Huduma Centres will also be impacted, disrupting entrepreneurs and businesses seeking compliance, permits, and seamless continuation of their commercial activities throughout Kenya.
Access to various government services will be restricted, inconveniencing Kenyans who rely on Huduma Centres for integrated public services.
In addressing the disruption, Huduma Kenya has apologized to affected customers, stating, “We sincerely apologize for the inconvenience caused.” The agency acknowledges the inconvenience experienced by citizens who depend on timely access to public services at the affected centers.
Huduma Kenya has assured the public that technical teams are working diligently to resolve the disruptions and restore all services at the earliest opportunity.
This situation is not unprecedented. Several months ago, concerns emerged when numerous Kenyans reported difficulties accessing their accounts. The complaints, initially shared on the social media platform X (formerly Twitter), described users’ inability to log in despite entering correct credentials.
In addition to login problems, some users could access the portal but discovered that their personal information had vanished from their profiles, placing them in difficult situations when trying to accomplish essential tasks like payments and passport applications. This impacted critical services including birth certificate acquisition, NTSA driver’s licenses, and passports, which represented only a fraction of the affected services.