Nairobi, Kenya – Thousands of students and parents faced frustration on January 9, 2025, as the Kenya National Examinations Council (KNEC) portal experienced widespread crashes while releasing the 2024 Kenya Certificate of Secondary Education (KCSE) results. The system outage caused long delays and left many learners unable to check their grades, prompting calls for urgent technical fixes from concerned parents and education stakeholders.
The 2024 KCSE examinations saw remarkable achievements, with 1,693 students attaining an overall grade A, signaling a rise in top performers compared to the previous year. However, the excitement was dampened as candidates reported repeated login failures and error messages while trying to access results. Social media platforms were flooded with complaints from anxious students, some of whom expressed fears of missing university admission deadlines due to the technical glitches. KNEC officials acknowledged the challenges, citing unexpectedly high traffic as the primary cause and promising to restore full access promptly.
Education experts emphasized the importance of a robust digital infrastructure to handle peak demand during national result releases, noting that such failures can exacerbate stress for students awaiting critical academic outcomes. Meanwhile, parents and guardians called for alternative channels, including SMS and regional physical collection points, to ensure timely access. KNEC has since assured the public that contingency measures are being implemented to prevent future disruptions and that all candidates will have equal opportunity to view their results without further delays.