CA Cracks Down on Unlicensed Parcel and Courier Services to Mombasa
The Communications Authority of Kenya (CA) has intensified enforcement against unlicensed parcel and courier service providers operating in Mombasa, warning that violations will attract strict penalties. Officials said the crackdown aims to protect consumers from fraud, delays, and loss of goods while ensuring that operators comply with national regulations.
CA noted that the recent surge in e-commerce and parcel delivery services has led to the proliferation of informal operators offering delivery services without proper licensing or oversight. These unregistered services often compromise safety, accountability, and timely delivery, exposing clients to financial risks. The authority confirmed that random inspections and audits are being conducted across the city, targeting both registered and unregistered providers to verify compliance.
Consumers and legitimate courier businesses have welcomed the move, emphasizing that a regulated system ensures trust and quality service. CA also called on residents to report unlicensed operators and encouraged licensed companies to maintain high standards of professionalism. Authorities pledged to continue monitoring the sector closely, reinforcing the message that Mombasa’s growing logistics and e-commerce market must operate within the law.